borderlinepunkdesign.

🦇What is the best way to contact you?

✨BLPD GENERAL CUSTOMER SUPPORT: ✨

(For general questions, order mishaps, RTS packages)

Customersupport@borderlinepunkdesign.com

(Typically checked once a day, Mon-Fri!)

PLEASE NOTE FOR RETURN TO SENDER PACKAGES:

We will email you to resolve the issue together if a package is returned to us due to an invalid address, and refund you if we do not hear from you within 5 business days. We do not always get these packages sent back to us (it can take months for us to actually get them and sometimes we have to ask the postal office about them) so please do not hesitate to email us if you suspect this has happened, so we can look into it sooner. c:

✨My email!✨

(If you need to reach Lilith directly) Lilithjasper@borderlinepunkdesign.com

(Checked a few times a week, not as frequently as customer service email)

🦇When do you restock? Fridays, at around 6 pm! (EST). It is usually announced on my instagram story (@borderlinepunkdesign) and email list (join here: https://borderlinepunkdesign.myflodesk.com/borderlinepunkdesignsignup )! Where do you ship to?

We currently ship to the United States. we plan on reopening international shipping in the future, but are taking a break to slow things down for Lilith's health.

🦇When will I get my order? My processing time is 1-10 business days, depending on the volume of orders, which means I will have it packed and out to USPS 1-10 business days from your order placement date. Our business days are Mon-Fri, which means weekend dates do not count towards processing time.

:D Due to my surgeries, chronic illness, and it only being Miranda and I here at blpd, we recently increased our processing time to help add in flexibility for my health and make our work load more realistic to keep up with.

Thank you for your patience and understanding, we are always determined to get your orders out as fast as we can! :D Please reach out to customer service (customerservice@borderlinepunkdesign.com) with any questions about your order status, Miranda and I are happy to help!) :D I promise we will always try to get your package out swiftly and smoothly, with a touch of spooky care, of course! 🦇Why does my label say shipped with no updates? So basically, when I print my shipping labels, my system automatically marks them as shipped for y’all, even if I haven’t packed them yet. Usually, they are packed that same day that they are printed, but on occasion, it might take me some extra time to get to them. I recommend checking the tracking code for a few days if this is the case on your order, but please don’t hesitate to send me an email if you have questions. I’m always happy to help and let you know what’s happening!

Return Policy;

All sales are final. Please do not hesitate to reach out to us at customerservice@borderlinepunkdesign.com if you have questions or concerns.

Chewlery Safety:

🦇All of our chewelry (referring to all of our different chews) is designed for oral sensory support using high quality, 100% food grade silicone, and is generally safe, unless misused. Safety is always our top priority, and it’s important to understand how to use chewelry responsibly.

🦇When used correctly, chewelry is generally safe and can be a helpful tool for many people for self-regulation and sensory support, that has been recommended to many individuals by occupational therapists and other qualified professionals.

🦇Chewelry should always be inspected regularly for any signs of damage, such as tearing, cracking, or thinning. If damage is noticed, the item should be replaced immediately to prevent choking or injury. It’s also a good idea to monitor for signs of overuse of chewerly, and to rotate chew tools when possible. (All chewelry will naturally break down over time with regular use. Chewing creates repeated pressure and friction, which gradually wears down even the most durable materials - this is completely normal and just means the chewelry is doing its job.) Keep the frequency of your chew use in mind and use moderation as needed.

🦇Chewelry needs to be cleaned regularly. Washing with soap and warm water frequently (ideally after each use) is the simplest and most effective way to do this.

🦇We do not recommend our chews for individuals who may not be able to recognize or respond to potential safety risks, such as choking hazards, wear and tear, or when chewlery becomes dirty and needs to be cleaned. We also do not recommend these for teething babies or children. While regarded safe generally, If you have tooth concerns, braces, or other mouth appliances, consider visiting your dentist to discuss the use of chewelry. Their expertise and experience will help you decide whether chewelry is right for you.

DISCLAIMER – IMPORTANT SAFETY INFORMATION

By purchasing and using this product, you agree to the following:

Our chewable jewelry (“chewelry”) is designed exclusively for teens and adults (ages 13+) seeking oral sensory support. It is not intended for infants, toddlers, or children under the age of 13. These items are not toys and must be used with appropriate supervision based on the needs of the individual.

Chewelry contains small parts and may pose a choking hazard. This product is not suitable for individuals who cannot reliably identify and respond to signs of wear, damage, or loose parts. Do not chew on any detached components or beads. Chewelry must be inspected before each use and discontinued immediately if any cracking, tearing, or damage is observed. No chewable tool is indestructible, and durability will vary based on intensity of use, jaw strength, and other individual factors.

This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. We recommend consulting a medical or therapeutic professional if you have questions regarding suitability for your needs. Use of this product is at the user’s own risk.

To the fullest extent permitted by law, Borderlinepunkdesign and its owners, agents, and affiliates shall not be liable for any injury, loss, or damage resulting from misuse, failure to follow safety instructions, or failure to supervise use appropriately.

Thank you all! Have a wonderful day!