Return Policy

💌 Shipping & Returns Policy📦

📦Processing & Shipping:

-----

🖤Orders are typically processed within 1-10 business days. (Mon-Friday)

(Our processing time may seem a bit long - it is because Lilith has painful fibromyalgia flares frequently, and other chronic pain issues from her near death scare (yikes) surgeries, so the extra time is necessary for her health. This makes things run way smoother and are way less stressful, resulting in less pain flares/reduced pain. Thank you so much for your patience and understanding on this!)

🖤You’ll receive tracking information once your order has shipped. Please note - your tracking code may not update as soon as the tracking email is sent to you, those go out automatically as soon as we print out the associated shipping label for your order. When your package is packed up and given to USPS, that is when it will begin showing shipping status! You can also always feel free to email and ask for any order updates if needed!

🖤Please double-check your address before checkout — we cannot replace packages sent to incorrect addresses.

🖤International customers are responsible for any customs duties, taxes, or import fees. Once your package leaves the U.S., tracking updates may vary by country.

💕 Returns & Exchanges

-----

Chewelry and other personal-use sensory items/chew cords/chew hoodies are final sale for health and safety reasons. We also do not accept back mystery boxes, grab bags, or items that were sold for charitable fundraising. We do not replace damaged chewerly, as it is natural and part of what makes chewelry safer for chewing on.

For all non-chewable items (fidgets, communication cards, etc), we accept returns within 7 days of delivery, provided the item is in it’s original condition.

To start a return, please contact us at customerservice@borderlinepunkdesign.com with your order number (a # followed by a series of numbers and letters found on any confirmation email regarding your order) and reason for return.

⚠️ Wrong Items, Return to Sender Packages, Damaged, or Defective Items

-----

If your item arrives damaged or incorrect, please email us within 7 days of delivery with photos and your order number (a hashtag followed with a series of numbers and letters found on your order emails) so we can help make it right!

If you believe your package has been returned to sender (RTS) and you haven’t received an email from us, please reach out to customerservice@borderlinepunkdesign.com.

Sometimes returns take the long way back to us, and we don’t always receive them directly.

If we do receive your RTS package, we’ll email you.

If we don’t hear back within 5 business days, we’ll issue a refund to you.

Once your package leaves our office, we recommend contacting USPS for shipping issues, as those are not something we can typically help with.

💬 Contact Us:

-----

General Customer Service:

customerservice@borderlinepunkdesign.com (checked more frequently, best for order mishaps, general questions)

Lilith’s Direct Email:

Lilithjasper@borderlinepunkdesign.com (checked less frequently, better for business inquiries and direct messages!)

We’re always happy to help you guys out in the ways we can! Thank you for supporting a small business built with care, creativity, a lot of spooktacularity, and community in mind. (🦛and occasionally, a very floppy hippo who wants to remind you to drink some water!✨)