borderlinepunkdesign.

I am all about alternative fashion and fidgets! 🦇 I want you to be able to experience the same kind of love that I hold for the alternative scene, through the accessible fidgets, accessories, and clothes available at Borderlinepunkdesign. Everybody deserves to have a space in the alternative community, including (but of course, not limited to) us neurodivergents! Never hesitate to reach out, I am here to help and support you if you have questions or concerns. Take care! 🖤

🦇What is the best way to contact you? (For general questions, order mishaps, RTS packages) My email! Lilithjasper@borderlinepunkdesign.com. Comments can get buried in my notifications, and it can be hard to check every DM that I get. I’ll get back to you as soon as I can! 🖤 🦇When do you check your email? I tend to check my emails on business days (Mon-Fri) between 9am-12pm and 5:30-6:30pm EST. Because of my autism, answering emails can sometimes be an anxiety-inducing event for me, so in order to be able to provide the best customer service I can for ya’ll, I limit my email checking to those times. I get back to every email that I see! 🦇When do you restock? Fridays, at around 6 pm! (EST). It is usually announced on my story and email list (join here: https://borderlinepunkdesign.myflodesk.com/borderlinepunkdesignsignup )! Where do you ship to? USA, UK, Germany, Australia, and Canada! I am not currently expanding my shipping zones; I am sorry, friends! In the future when I feel more ready and able to expand shipping, I will! I appreciate your support. 🦇When will I get my order? My processing time is 1-5 business days, depending on the volume of orders, which means I will have it packed and out to USPS 1-5 business days from your order placement date. (The only exception to this is for preorders, customs, or the event that I am sick or something and need to take time off.) For example, an order placed on Friday night would be processed on Monday at the earliest of that next week, and at the latest, it would be packed by that next Friday. :D I will always try to get your package out swiftly and smoothly, with a touch of spooky care, of course! 🦇Why does my label say shipped with no updates? So basically, when I print my shipping labels, my system automatically marks them as shipped for y’all, even if I haven’t packed them yet. Usually, they are packed that same day that they are printed, but on occasion, it might take me some extra time to get to them. I recommend checking the tracking code for a few days if this is the case on your order, but please don’t hesitate to send me an email if you have questions. I’m always happy to help and let you know what’s happening! 🦇What chew would you recommend for my child? I do not recommend any of our chew products for children or teething babies. Real talk - I value you and your little one’s safety over anything, and I do not personally feel comfortable at the thought of children or teething babies using my products. 🦇Can I chew on these with braces? I do not recommend chewelry if you have braces. Are these bad for teeth? Chewelry is made from soft, flexible food-grade silicone and should not hurt your teeth when used correctly. Please talk to your dentist/orthodontist to discuss the use of chewelry if you are concerned about braces/tooth damage before purchasing a chew. 🦇How do you clean your chew? How frequently do you need to clean it? There are many ways you can clean your chew, like with soap and warm water, our chewelry cleansing spray, or a pacifier wipe. We recommend washing your chew after each use. Thank you all! Have a wonderful day!